Con­tact Duly Health and Care

Healthcare doesn’t have to be sterile, complicated, or overwhelming — it can be welcoming, simplified, and personalised, so the people we serve can focus on flourishing.

General Contact Information

Duly Health and Care is avail­abmle to answer your ques­tions and help direct your care. Please reach out to the appro­pri­ate team below.

Sched­ul­ing
Sched­ule online or call our main sched­ul­ing phone num­ber at 1 – 888-DulyNow

MyChart Ques­tions 
1−855−269−2427

Billing Cus­tomer Ser­vice 
1−866−734−7680

Patient Expe­ri­ence & Feed­back
 Email patientexperience@​duly.​com or call 1−630−456−7484

Med­ical Records Request Ques­tions 
1−866−587−6274

Com­pli­ance Hot­line 
1−630−545−7600

Request­ing Med­ical Records

Please note that some of the infor­ma­tion you are request­ing may be avail­able online in the patient por­tal, the Duly Health and Care app/​MyChart. To have a copy of your med­ical records sent to Duly Health and Care from anoth­er provider or facil­i­ty, please con­tact that provider directly.

Duly Health and Care is unable to release records for Edward-Elmhurst Health­care. Please con­tact Edward-Elmhurst direct­ly for records relat­ed to your care received at either of those hos­pi­tals, or from EEH (Edward Elmhurst Hos­pi­tal) providers. For more infor­ma­tion, call us at 1−630−873−8748.

Med­ica­tion Pre­scrip­tions and Refills

We strive to address your med­ica­tion needs dur­ing your appoint­ments. We will ver­i­fy the med­ica­tions that you are cur­rent­ly tak­ing at each vis­it.

If you need a refill, please allow 3 days for the refill to be com­plet­ed. In some cas­es, it may take longer if our office is wait­ing for an approval or a response from your insur­ance com­pa­ny.

Reg­u­lar and peri­od­ic vis­its as rec­om­mend­ed by your provider will help make this process more seam­less and are nec­es­sary for ongo­ing med­ica­tion refills.

Noti­fi­ca­tion Regard­ing Lab Results

Duly Health and Care is com­mit­ted to ensur­ing all our patients have the best access to their med­ical infor­ma­tion. Results from tests per­formed or col­lect­ed at Duly Health and Care loca­tions will be released to the Duly Health and Care (MyChart) app as soon as they are received.

In some cas­es, results may be avail­able pri­or to clin­i­cal care teams being able to review those results. Rest assured, the care team will review all results and com­mu­ni­cate any fol­low-up instruc­tions.

Lab results are returned at dif­fer­ent rates depend­ing on pro­cess­ing time, but it is not uncom­mon for these to take sev­er­al days. Should there be any ques­tions or con­cerns about the results, please log in to MyChart, nav­i­gate to Mes­sages, choose the ​“Ask A Med­ical Ques­tion” mes­sage, and route the mes­sage to the provider who ordered the test.

Duly Health and Care app/​MyChart Messages

Exchang­ing mes­sages with your care team through Duly MyChart portal is a con­ve­nient way to com­mu­ni­cate for non-urgent med­ical needs.

This tool can be used for sim­ple ques­tions about test results, med­ica­tion refills and ques­tions about your recent vis­it. This tool should not be used for urgent issues, med­ical care, or as a replacement for a vis­it.

To begin, go to the Duly MyChart Login Page. If this is your first time using Duly MyChart two-fac­tor Authentication, you may be asked to con­firm your email address or mobile phone number.