Duly Health Bill Payment

At Duly Health and Care, we’re com­mit­ted to mak­ing every part of your expe­ri­ence sim­ple, trans­par­ent, and sup­port­ive — includ­ing how you receive and man­age your med­ical bills. Our goal is to pro­vide clear com­mu­ni­ca­tion, flex­i­ble pay­ment options, and help when you need it.

Duly Health Billing Com­mu­ni­ca­tion

You can expect to receive your billing infor­ma­tion through the method that works best for you:

  • MyChart: View state­ments, set up paper­less billing, and pay bal­ances secure­ly online.
  • Email, Text, or MyChart Noti­fi­ca­tions: Sign up in MyChart to receive bill noti­fi­ca­tions digitally.
  • Mail: Paper state­ments will con­tin­ue to be sent for patients who pre­fer tra­di­tion­al billing.

Share and ver­i­fy your con­tact infor­ma­tion, includ­ing your address, phone num­ber, email address, and insur­ance infor­ma­tion when you sched­ule your appointments. 

Your state­ments and billing noti­fi­ca­tions will be sent to you with­in 30 days of the date of your ser­vice. You can also expect reg­u­lar com­mu­ni­ca­tion from Duly regard­ing your account: 

  • Billing State­ments: Issued month­ly for any out­stand­ing bal­ances after insur­ance has processed your claim.
  • Pay­ment Reminders: Patients enrolled in Auto Pay or a Pay­ment Plan will receive reminders three days before a sched­uled payment.
  • Over­due Notices: If a bal­ance remains unpaid after 30 days, reminder notices will appear on your next statement.
Duly Health Bill Payment

Duly Health Bill Payment Methods

Duly offer sev­er­al con­ve­nient ways to pay your bill:

  • Online: Pay through the Duly MyChart login page. If you haven’t registered for a Duly MyChart account yet, on the login page, tap on the Sign-up Now button, and you will be redirected to a new page. Follow the on-screen instructions to complete the registration process.
  • By Phone: Call (866) 734‑7680 Mon­day through Fri­day, 8 AM – 5 PM.
  • By Mail: Send pay­ment to Duly Health and Care, 15921 Col­lec­tions Cen­ter Dri­ve, Chica­go, IL 60693
  • In Per­son: Vis­it any Duly clin­ic loca­tion to make a pay­ment with a team member.

Duly Patient Pay­ment Policy

The Duly Patient Pay­ment Pol­i­cy is designed to make pay­ment options clear, con­sis­tent, and afford­able for every patient.

Pay­ment Plans: Patients can set up no-inter­est pay­ment plans for up to 12 months with a $50 min­i­mum month­ly pay­ment, a one-month down pay­ment, and a cred­it card on file.

Secure Card on File: All pay­ment plans require a valid cred­it, deb­it, or HSA/FSA card on file for auto­mat­ic month­ly pay­ments. Card infor­ma­tion is stored secure­ly and can be updat­ed at any time.

Pre­ser­vice Pay­ment Plans: For sched­uled pro­ce­dures, patients may be asked to sign a finan­cial agree­ment and pay 50% of the esti­mat­ed cost upfront. The remain­ing bal­ance can be placed on a stan­dard pay­ment plan.

Ques­tions About Your Bill?

Our billing team is here to help.
Phone: (866) 734‑7680
Hours: Mon­day – Fri­day, 8 AM – 5 PM